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Want to ask something
from us?

1. How do I create an account with Mystery Box?

Answer: To create an account with Mystery Box, please download our official mobile app and fill out the required information to create a new account.

2. How can I track my order?

Answer: Once your order is placed and processed, you will receive a confirmation notification with a tracking number. You can use this tracking number to track the status of your order.

3. What payment methods do you accept?

Answer: In India locally, Mystery Box does accept UPI payment options which is frequently used by the community. At checkout, you will be able to copy Mystery Box’s UPI ID.

4. Can I cancel or modify my order?

Answer: We strive to process orders quickly; therefore, it may not always be possible to cancel or modify an order once it has been placed. Please contact our customer service as soon as possible for assistance.

5. What is your return and refund policy?

Answer: Mystery Box has specific return policy. Please refer to our cancellation/refund policy.

6. How long does shipping take?

Answer: Shipping times vary depending on the shipping method selected, the destination, and the availability of the product. We provide estimated delivery times during the checkout process, and you can track your package using the provided tracking number.

7. How can I contact Mystery Box's customer service?

Answer: For any inquiries or assistance, you can reach our customer service team through email at our official customer service’s email or by Whatsapp to our official customer service’s number during our business hours. Do join our official Telegram group to get the latest news.

8. Are there any warranty options for products?

Answer: Mystery Box offers warranties on certain products. The warranty details can be found on the product page or in the product documentation. If you encounter any issues with a warranted product, please contact our customer service for support.

9. Can I ship items to a different address?

Answer: Yes, during the checkout process, you can choose to ship items to an address different from your billing address. You can add, edit, or select a different shipping address.

10. How do I subscribe to marketing emails?

Answer: To subscribe from marketing emails, you can send us an email to our official customer service’s contact.

These are some general FAQs for Mystery Box. If you have any other questions or require further assistance, feel free to ask our customer service team.